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Welcome

Mysteryshoppen.nl is specialized in exercising and assimilation of market research. On 1 April 2007 Mysteryshoppen.nl officially started executing mystery visits commissioned by Retail Reality.

Mystery Shopping is making use of instructed and trained mystery shoppers in order to measure costumer-focused processes.  Mystery Shoppers act like normal costumers. After the visit they bring out detailed and objective reports about their experiences. (Mystery Shopping Providers Association)

As a Mystery Shopper, you will visit stores for us anonymously. You act like a normal customer and afterwards you report to us, making use of an in advance prepared questionnaire. Everybody can become a Mystery Shopper. A Mystery Shopper (male or female) must:

  • at least have secondary education in work and thinking level
  • have familiarity or experience (preferred) in retail or a strong affinity with retail
  • be reliable, a keen observer and able to work autonomic.
  • be in possession of a computer and Internet.
  • But above all: like to be a Mystery Shopper.

Processing of a mysteryvisit

In consultation with the market research firm, the goal and the assignment will be set. The questionnaire will be made and after our client’s approval, the Mystery Visit can start. On our site www.mysteryshoppen.nl, you can register yourself as a Mystery Shopper. Here, you also find the locations. By clicking this location, you make yourself available to perform the visit on this address. Dependant on the locations that need to be visited, we make a planning. One week before the project starts, Mystery Shoppers receive an e-mail with the locations that they are assigned to. All necessary information about the project is available on www.mysteryshoppen.nl.

Using your own username and password, you have access to the data you need; a briefing with the goal and the assignment of the Mystery Visit. It is very important not to differ from this assignment. Every location has its own questionnaire. The decision when you visit the store is up to you, as long as it is within the indicated period.

After the visit, you fill in the survey and supplement the scores by writing a report. Return all questionnaires and your declaration as soon as possible. We will collect all data into a clear report where our client can work with.

Want to be a Mystery Shopper too?  Click on the button “be a Mystery Shopper” to register and fill in the admission test.